Frequently Asked Questions
Delivery
What is the cost of shipping?
Shipping is free if your order is worth R1,000 or more. If your order is less than R1,000, shipping will be R89 and will be added to your order at checkout.
Where are orders shipped from?
All our orders are shipped from our warehouse in Westville, Durban KZN.
When will I receive my order?
If you live in a normal town or city, your order should be delivered to your door within 3 days of dispatch.
Please allow 5 days if you are in an outlying area.
Do you ship internationally?
We only ship orders locally in South Africa.
How can I track my order?
Once your order has been sent, you will get an email with your tracking number and a link where you can track the progress of your delivery.
Returns, Refunds, and Warranty
How does your refund policy work?
We offer a 30-day unconditional money-back guarantee. If for any reason you are unhappy with the product, simply return it its orginal condition for a full refund.
To return your order for a refund, please send us the details along with your order number to info@KinetikWatch.co.za.
Please read the full refund policy
How does the warranty work?
All our products come with a 12 month warranty against defects in material or workmanship (unless otherwise stated). If your product breaks under normal use, simply return it for a repair or replacement.
To make a claim under the warranty, please send us the details along with your order number to info@KinetikWatch.co.za
Depending on the situation, we may ask for the item to be returned.
Please read the full Warranty Policy
Payments
Can I pay for my order with an EFT payment on my internet banking?
We accept South African EFT/bank transfers. Simple choose "EFT" payment method when you check out. You will receive our banking details and an order number when you have completed your checkout. You will also recieve an email with all the details you need to make a payment for your order.
Please allow 1-2 working days for your payment to clear if you are paying from any bank other than FNB. Payments from FNB accounts will clear immediately.
Can I pay for my order using my debit or credit card?
You can pay for your order using any major debit or credit card using PayFast payment gateway. Simply select the "PayFast" payment method when checking out and follow the prompts.
Card payments clear instantly, allowing us to send your order out quickly.
How can I pay my order off?
You can pay for your order in 4 interest free payments by selecting the PayFlex paymet option at checkeout.
If approved, your order will be sent immediately, and you can enjoy your products while paying them off, interest free!