Refunds

We proudly stand behind our products and are committed to ensuring your satisfaction. That's why we offer a comprehensive 30-day unconditional money-back guarantee. Should you find yourself unsatisfied with your purchase for any reason, you can take advantage of our hassle-free return process.

To initiate a return for a refund within the 30-day period, kindly follow these steps:

1. Contact our dedicated customer support team at info@KinetikWatch.co.za, providing your order details including the order number. This will help us expedite the process and ensure a smooth return experience for you.
2. Pack the product securely in its original packaging, ensuring it's in the same condition as when you received it. We value the integrity of our products and request that they be returned in their original state to facilitate a seamless refund process.
3. Arrange for the return shipping of the product to our designated address. Return shipping costs will be the responsibility of the customer if the return is initiated for reasons other than product defectiveness.
4. Once we receive the returned item and verify its condition, we will promptly process your refund. You can expect the refunded amount to be credited back to your original method of payment within a reasonable timeframe.

At KinetikWatch.co.za, we prioritize customer satisfaction and strive to make your shopping experience enjoyable and risk-free.

Our 30-day money-back guarantee underscores our commitment to delivering quality products and exceptional service.